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Pricing FAQ

Audio-Video Calling

Charges

1. What is participant-minute?

  • There are 2 terms, meeting mins & participant mins. Participant-mins is a per-participant min.
  • In other words, (Meeting mins x No. of participants = Participant-mins)
  • 10,000 participant-mins are free every month.

2. What are the charges?

  • It’s pay-as-you-go, or use the service this month & pay next month.
  • Every month, the first 10000 participant-mins (communication-mins) are FREE!
  • Charges are as below,
    • Communication charges, per participant-min (First 10000 free)
      ResolutionPer participant min
      Audio$0.0006
      SD Video$0.002
      HD Video$0.003
      Full HD Video$0.007
      2K Video$0.007
      2K+ Video$0.007
      (Note: In video resolution, audio cost is already included)
      • Composer charges, per used minute (irrespective of number of participants)
        ServiceChargeUnit
        Cloud recording$0.015Per recorded min
        Storage (Recorded video storage)$0.003Per min of video stored, in a month
        Streaming (Watching cloud stored video)$0.0015Per min of video viewed
        Re-streaming (RTMP out)$0.03Per re-streamed min

3. What are the Free Video SDK services?

  • You are getting free 10,000 participant mins for conferencing/calling, all video resolutions.

4. What are charges for live-messaging & signaling?

  • For live-messaging, live-comments, signaling & interactions - You can use PubSub feature & it’s free. Currently, we don’t have plans to charge for it.

5. Does Free 10000 mins include all video call/conference resolutions?

  • Yes, Free 10000 mins include all (SD, HD, Full HD, 2K & 2K+) resolutions.

6. Does Free 10000 mins include composer service mins as well?

  • No, Free 10000 mins includes only call/conference; composer services like cloud recording, re-streaming (RTMP-out), and recorded video hosting are not included.

Calculation method

1. Does the Video SDK charge separately for Audio?

  • No, Audio cost is already included in video cost. Although, audio conferencing cost ($0.0006/Audio min) applies only when there’s ONLY AUDIO conference going on.
  • In other words, if no one in the video conference has their camera ON, then it will be considered as Audio conference & $0.0006/Audio min would be charged.

2. Please explain pricing calculation with an example

  • It’s easy, let’s say 5 people have joined a meeting for half an hour. Here, 30 minutes is a meeting minutes.
    • Participant minutes = 30 meeting minutes x 5 participants = 150 participant minutes used
    • Considering $0.003/participant-min (HD Resolution) Total cost = 150 participant mins x $0.003 = $0.45

3. If I am using less than 10000 mins every month & not using add-on services (cloud recording, re-streaming, etc.), then will the Video SDK be free for me?

  • Technically.. YES, in such a case the Video SDK would be free for you.

4. If I have used, total of 25000 mins, among which 7000 audio mins, 8000 SD mins & 10000 HD mins, then which mins will be counted as free mins?

  • Free 10000 mins are exhausted as per below sequence

    i. Audio mins

    ii. SD Video mins

    iii. HD Video mins

    iv. Full HD Video mins

    v. 2K Video mins

    vi. 2K+ Video mins

  • in your case, first 7000 audio mins would be considered FREE & then 3000 SD mins

  • Hence, you will be invoiced for 5000 SD mins & 10000 HD mins.

5. I have used only 4000 mins this month, will the remaining free mins (6000 mins) be carried forward to next month?

  • No. The remaining free mins will be cleared at the end of each calendar month

6. I have usage more than 100K mins per month & my invoice size is larger. How to reduce it?

7. I have set the maxResolution to be (320 x 180) only, then why am I charged for HD video?

  • You would be using either SD, HD, Full HD, 2K or 2K+, by aggregate resolution.
  • Aggregate resolution means a sum resolution of all video-streams, a user is watching at a time.
  • If a user is watching 8 video-streams of (320 x 180) then he is consuming [(360 x 180) x 8 video = 4,60,800px] hence he will be charged for HD resolution min.

8. How do you calculate the aggregate video resolution?

  • It’s an aggregated resolution, the end-user is downloading/viewing. You can check the table below for reference.
    Videos on-screen*Aggregated resolutionPrice, per user per minute
    0Only audio$0.0006
    1-2SD$0.002
    3-5HD$0.003
    6-10Full HD$0.007
    11-172K$0.007
    18+2K+$0.007
    • Considering SD (640 x 360) resolution (16:9) per video, and one local user (self) video.

9. In detail, how do you calculate the aggregate video resolution?

  • As described above, it’s an aggregate resolution, the end-user is downloading/viewing. We are following below standard resolution to calculate your usage.
    Video typeAggregate resolution (px)16:9 Aspect ratio
    SD<= 2,30,400px360p: 640 x 360
    HD2,30,401px to 9,21,600px720p: 1280 × 720
    Full HD9,21,601px to 20,73,600px1080p: 1920 x 1080
    2K20,73,601px to 36,86,400px2K: 2560 × 1440
    2K+36,86,401px to 82,94,400px+2K+: 3840 × 2160

10. I want to show 15 people on-screen but don’t want to use Full HD or 2K resolution to save my costs, how to do that?

  • You can reduce the resolution of each video tile to (320 x 180), hence the aggregated resolution won’t cross HD (9,21,600px) & your cost will be saved.

Interactive Livestreaming

Charges

1. What is speaker-min & viewer-min?

  • There are 3 terms: livestream mins, speaker-mins, viewer-mins.
  • Live stream mins is the duration of livestream; speaker-mins is per speaker min & viewer-min is per viewer min.
  • In other words, (Livestream mins x No. of speakers = speaker-mins)
  • And, (Livestream mins x No. of viewers = viewer-mins)
  • 10,000 speaker & viewer-mins are free every month.

2. What are the charges?

  • It’s pay-as-you-go, or use the service this month & pay next month.
  • Every month, the first 10000 participant-mins are FREE!
  • Charges are as below,
    • Speaker & Viewer charges, per min (First 10000 free)

      ResolutionPer speaker minPer viewer min
      Audio$0.0006$0.0003
      Video (SD)$0.002$0.001
      Video (HD)$0.003$0.0015
      Video (Full HD)$0.007$0.0035
      Video (2K)$0.007$0.0035
      Video (2K+)$0.007$0.0035

      (Note: In video resolution, audio cost is already included)

    • Composer charges, per used minute (irrespective of number of participants)

      ServiceChargeUnit
      Encoding (Livestream mins)$0.04Per livestream min
      Cloud recording$0.015Per recorded min
      Storage (Recorded livestream storage)$0.003Per min of video stored, in a month
      Streaming (Watching recorded livestream)Same as viewer-minPer min of video viewed
      Re-streaming$0.015Per re-streamed min (RTMP-out)

3. What are the Free Video SDK services?

  • You are getting free 10,000 speaker & viewer-mins every month, all video resolutions.

4. What are charges for live-messaging & signaling?

  • For live-messaging, live-comments, signaling & interactions - You can use PubSub feature & it’s free. Currently, we don’t have plans to charge for it.

5. Does Free 10000 mins include all video resolutions?

  • Yes, Free 10000 mins include all (SD, HD, Full HD, 2K & 2K+) resolutions in Interactive livestreaming.

6. Does Free 10000 mins include composer service mins as well?

  • No, Free 10000 mins includes only speaker & viewer-min service; composer services like cloud recording, re-streaming (RTMP-out), HLS Conversion & recorded video hosting are not included.

Calculation method

1. Does the Video SDK charge separately for Audio?

  • No, Audio cost is already included in video cost. And, audio streaming cost applies only when there’s ONLY AUDIO streaming going on.
  • In other words, if no speaker in the live streaming has their camera ON, then it will be considered as Audio streaming & $0.0006/speaker-audio min, $0.0003/viewer-audio min would be charged.

2. Please explain Interactive Livestream pricing calculation, with an example

  • It’s easy, let’s say 2 speakers have joined a livestream for half an hour, with 100 viewers. Here, 30 minutes is livestream minutes.
    • Speaker minutes = 30 livestream minutes x 2 speakers = 60 speaker-minutes used
    • Viewer minutes = 30 livestream minutes x 100 viewers = 3,000 viewers-minutes used
    • Considering $0.003/speaker-min & $0.0015/viewer-min (HD Resolution) Total cost = (60 speaker mins x $0.003) + (3000 viewer mins x $0.0015) = $0.18 + $4.50 = $4.68
    • For detailed information, please refer to our pricing blog

3. If I am using less than 10000 mins every month & not using add-on services (cloud recording, re-streaming, etc.), then will the Video SDK be free for me?

  • Technically.. YES, in such a case the Video SDK would be free for you.

4. If I have used, total of 13200 free mins, among which 100 speaker-audio mins, 4000 viewer-audio mins, 100 speaker-SD mins & 9000 viewer-SD mins, then which mins will be counted as free mins?

  • Free 10000 mins are exhausted as per below sequence

    i. Viewer-audio mins

    ii. Viewer-SD mins

    iii. Viewer-HD mins

    iv. Viewer-Full HD mins

    v. Viewer-2K mins

    vi. Viewer-2K+ mins

    vii. Speaker-audio mins

    ii. Speaker-SD mins

    iii. Speaker-HD mins

    iv. Speaker-Full HD mins

    v. Speaker-2K mins

    vi. Speaker-2K+ mins

  • In your case, first 4000 viewer-audio mins, then 6000 viewer-SD mins would be considered FREE.

  • Hence, you will be invoiced for 3000 viewer-SD mins, 100 speaker-audio mins & 100 speaker-SD mins; plus livestream encoding charges.

5. I have used only 4000 mins this month, will the remaining free mins (6000 mins) be carried forward to next month?

  • No. The remaining free mins will be cleared at the end of each calendar month.

6. I have usage of more than 100K mins per month & my invoice size is larger. How to reduce it?

7. I have set the maxResolution to be (320 x 180) only, then why am I charged for HD video?

  • You would be using either SD, HD, Full HD, 2K or 2K+, by aggregate resolution.
  • Aggregate resolution means a sum resolution of all video-streams, a speaker/viewer is watching at a time.
  • If a speaker/viewer is watching 8 video-streams of (320 x 180) then he is consuming [(360 x 180) x 8 video = 4,60,800px] hence he will be charged for HD resolution min.

8. How do you calculate the aggregate video resolution?

  • It’s an aggregated resolution, the end-user is downloading/viewing. You can check the table below for reference.

    Videos on-screen*Aggregate resolutionPrice, per speaker per minPrice, per viewer per min
    0Only audio$0.0006$0.0003
    1-2SD$0.002$0.001
    3-5HD$0.003$0.0015
    6-10Full HD$0.007$0.0035
    11-172K$0.007$0.0035
    18+2K+$0.007$0.0035
  • Considering SD (640 x 360) resolution (16:9) per video, and one local user (self) video

9. In detail, how do you calculate the aggregate video resolution?

  • As described above, it’s an aggregate resolution, the end-user is downloading/viewing. We are following below standard resolution to calculate your usage.

    Video typeAggregate resolution (px)16:9 Aspect ratio
    SD<= 2,30,400px360p: 640 x 360
    HD2,30,401px to 9,21,600px720p: 1280 × 720
    Full HD9,21,601px to 20,73,600px1080p: 1920 x 1080
    2K20,73,601px to 36,86,400px2K: 2560 × 1440
    2K+36,86,401px to 82,94,400px+2K+: 3840 × 2160

10. I want to show 15 speakers on-screen but don’t want to use Full HD or 2K resolution to save my costs, how to do that?

  • You can reduce the resolution of each video tile to (320 x 180), hence the aggregated resolution won’t cross HD (9,21,600px) & your cost will be saved.

Invoice & Billing

Free & Paid Accounts

1. You can have either a "Free Account" or a "Paid Account”

  • When you signup, you’re creating a “Free Account”.
  • When you’re submitting your payment details, you’re upgrading to “Paid Account”.
  • Please take note that your paid account will not be charged unless you use chargeable services.

2. Both types of accounts receive 10,000 free minutes every month.

  • Free minutes are only applicable to the following services:
    • Video Conferencing - Participant minutes
    • Interactive Livestreaming - Speaker minutes
    • Interactive Livestreaming - Viewer minutes
  • Not applicable to the following services, also known as "Add-on services”
    • Cloud Recording
    • Cloud Storage
    • Cloud Streaming
    • Broadcasting
    • Livestream Encoding

3. Limits for "Free Account"

  • By default, maximum of 10 participants in one video conference room.
  • By default, maximum of 10 speakers in one Livestream speaker room.
  • By default, maximum of 150 viewers in one interactive Livestream (If used with chat feature).

Note: If one of the above-mentioned limits is reached, services will be held. In order to increase the above limits, please upgrade the plan on our dashboard and then contact us here : https://www.videosdk.live/contact

Monthly invoices

  • The monthly invoices would be issued via Stripe on the second/third day of the month, with a due date of the ninth/tenth day of the month, in USD as standard currency.
  • The generated invoice will be shared via email and may also be seen and downloaded via the Video SDK Dashboard, invoice page.
  • The invoice will be auto-charged from the saved payment details in 24 hours.
  • Whatever invoice that cannot be auto-charged for any reason must be paid manually by the user using Stripe before the invoice due date.
  • If the invoice due date is missed, Video SDK services will be suspended and will be reactivated upon payment via Stripe
  • Any concerns about the invoice should be made through email to support@videosdk.live within 24 hours of receipt.
  • Any discount agreed upon in the legal agreement will be applied to the three services listed below, on all resolutions
    1. Conferencing minutes (per-participant minutes)
    2. Interactive Livestream - Speaker minutes
    3. Interactive Livestream - Viewer minutes
  • For three services that comes under free quota of 10000 minutes, it’s usage will be added up at the end of the month, and the 10,000 free minutes will be adjusted against the used services in the order shown below.
    1. Viewer-audio mins
    2. Viewer-SD mins
    3. Viewer-HD mins
    4. Viewer-Full HD mins
    5. Viewer-2K mins
    6. Viewer-2K+ mins
    7. Speaker-audio mins
    8. Speaker-SD mins
    9. Speaker-HD mins
    10. Speaker-Full HD mins
    11. Speaker-2K mins
    12. Speaker-2K+ mins
    13. Audio conferencing mins
    14. SD Video conferencing mins
    15. HD Video conferencing mins
    16. Full HD Video conferencing mins
    17. 2K Video conferencing mins
    18. 2K+ Video conferencing mins
  • No taxes are applied on an invoice, unaltered until respective government law update
  • Exceptions for Indian registered businesses
    • Invoice currency will be INR at the foreign exchange rate on the day of invoice generation.
    • As per the GST guidelines, 18% GST will be imposed on the final invoice amount, unmodified until the Government of India's law modification. And, under SAC Code - 998313, the applicable TDS would be 2%, under section 193(C) or 193(J) as technical services.
    • A user must provide registered GST & Company PAN data on the Video SDK user dashboard at least 3 days before invoice creation to get the GST invoice.

Quotas & limits

  • For "Free Account"
    • By default, maximum of 50 participants in one video conference room.
    • By default, maximum of 50 speakers in one Livestream speaker room.
    • By default, maximum of 1000 viewers in one interactive Livestream (If used with chat feature).

Note: If one of the above-mentioned limits is reached, services will be held. In order to increase the above limits, please upgrade the plan on our dashboard and then contact us here : https://www.videosdk.live/contact

  • For “Paid Accounts”
    • By default, maximum of 50 participants in one video conference room.
    • By default, maximum of 50 speakers in one Livestream speaker room.
    • By default, maximum of 1000 viewers in one interactive Livestream (If used with chat feature).

📌 Note: Please contact us if you want to enhance the aforementioned quota for your subscribed account

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