Error Events - React

VideoSDK provides the onError() event which informs you about any error happening during the meeting.

onError()

• This event is triggered whenever an invalid configuration is provided or server/network errors arise. In such cases, the event will trigger with a specific error code and message.
• It is particularly useful for development-level troubleshooting during SDK integration.
• It can be subscribed to using the useMeeting hook.

Example

Here is an example demonstrating the usage of the event mentioned on this page.

import { Constants, useMeeting } from "@videosdk.live/react-sdk";

function onError(data) {
  const { code, message } = data;
}

const {
  meetingId
  ...
} = useMeeting({
  onerror,
  ...
});

Error Codes

We have provided a specific constant along with the corresponding code and message in the table below.

1. Errors associated with Organization

This table lists errors that occur due to the configuration and limitations within your organization’s account. These include account status, participant limits, and add-on service availability.

Name	Code	Message
ACCOUNT_DEACTIVATED	4006	Your account has been deactivated. Please contact VideoSDK support.
ACCOUNT_DISCONTINUED	4007	Your account has been discontinued. Please reach out to support for more details.
MAX_PARTICIPANT_REACHED	4009	You have reached the maximum participant limit for this meeting.
MAX_SPEAKER_REACHED	4010	The maximum number of speakers for this meeting has been reached.
MAX_SPEAKER_LIMIT_REACHED_ON_ORGANIZATION	4026	Your organization has reached the maximum number of speakers allowed.
MAX_VIEWER_LIMIT_REACHED_ON_ORGANIZATION	4027	Your organization has reached the maximum number of viewers allowed.
ADD_ON_SERVICES_DISABLED	4021	Add-On services have been disabled. Please contact support to enable them.
MAX_RECORDING_LIMIT_REACHED_ON_ORGANIZATION	4028	You have reached max limit of recording on organization. To increase contact at support@videosdk.live
MAX_HLS_LIMIT_REACHED_ON_ORGANIZATION	4029	You have reached max limit of hls on organization. To increase contact at support@videosdk.live
MAX_LIVESTREAM_LIMIT_REACHED_ON_ORGANIZATION	4030	You have reached max limit of livestream on organization. To increase contact at support@videosdk.live
MAX_RECV_ONLY_LIMIT_REACHED_ON_ORGANIZATION	4041	Your organization has reached the maximum recv-only limit. To increase contact at support@videosdk.live

2. Errors associated with Token

Errors listed here are related to issues with the API key, authentication tokens, or permissions assigned to users. These errors can occur when tokens are missing, expired, or improperly configured.

Name	Code	Message
INVALID_API_KEY	4001	The provided API key is either missing or invalid.
INVALID_TOKEN	4002	The provided token is empty, invalid, or has expired.
INVALID_PERMISSIONS	4008	The permissions in the token are incorrect. Please verify them.
UNAUTHORIZED_MEETING_ID	4022	The provided token is not authorized for this meeting ID.
UNAUTHORIZED_PARTICIPANT_ID	4023	The provided token is not authorized for this participant ID.
UNAUTHORIZED_ROLE	4024	The role specified in the token is not valid for joining this meeting.
UNAUTHORIZED_REQUEST	4025	Your request does not match the security configuration.
APIKEY_DEACTIVATED	4053	The provided API key is deactivated. Please verify it on the dashboard.

3. Errors associated with Meeting and Participant

This table lists errors resulting from invalid or missing meeting or participant details, including cases where a participant attempts to join with a duplicate ID.

Name	Code	Message
INVALID_MEETING_ID	4003	The meeting ID provided is either invalid or missing.
INVALID_PARTICIPANT_ID	4004	The participant ID is either invalid or missing.
DUPLICATE_PARTICIPANT	4005	This participant has joined from another device.
MEETING_ID_DISABLED	4052	The provided meeting ID is disabled. Please generate a new meetingId using the API.

4. Errors associated with Add-on Service

This section addresses errors that occur while using VideoSDK's add-on services such as recording, livestreaming, HLS streaming, and transcription.

Recording-related errors

Name	Code	Message
START_RECORDING_FAILED	4011	Failed to start recording. Please try again.
STOP_RECORDING_FAILED	4012	Failed to stop recording. Please try again.
RECORDING_FAILED	5001	Recording was stopped due to an error.
START_PARTICIPANT_RECORDING_FAILED	4035	Failed to start participant recording. Please check the request.
STOP_PARTICIPANT_RECORDING_FAILED	4036	Failed to stop participant recording.
PARTICIPANT_RECORDING_FAILED	5012	Participant recording has stopped due to an error.
START_TRACK_RECORDING_FAILED	4037	Failed to start track recording.
STOP_TRACK_RECORDING_FAILED	4038	Failed to stop track recording.
TRACK_RECORDING_FAILED	5013	Track recording stopped due to an unknown error.
PREV_RECORDING_PROCESSING	4018	Previous recording session is being processed, please try again after few seconds.
RECORDING_DURATION_LIMIT_REACHED	5004	Recording stopped due to maximum duration being reached.
START_COMPOSITE_RECORDING_FAILED	4039	Failed to start composite recording. Please try again.
STOP_COMPPOSITE_RECORDING_FAILED	4040	Failed to stop composite recording. Please try again.

Livestream-related errors

Name	Code	Message
INVALID_LIVESTREAM_CONFIG	4015	Livestream 'outputs' configuration provided was invalid
START_LIVESTREAM_FAILED	4013	Failed to start livestream. Please try again.
STOP_LIVESTREAM_FAILED	4014	Failed to stop livestream. Please try again.
LIVESTREAM_FAILED	5002	Livestream stopped due to an error.
PREV_RTMP_RECORDING_PROCESSING	4019	Previous RTMP recording session is being processed, please try again after few seconds!
LIVESTREAM_DURATION_LIMIT_REACHED	5005	Livestream stopped due to maximum duration being reached.

HLS-related errors

Name	Code	Message
START_HLS_FAILED	4016	Failed to start HLS stream.
STOP_HLS_FAILED	4017	Failed to stop HLS stream.
HLS_FAILED	5003	HLS streaming stopped due to an error.
PREV_HLS_STREAMING_PROCESSING	4020	Previous HLS streaming session is still being processed.
HLS_DURATION_LIMIT_REACHED	5006	HLS stream stopped due to maximum duration being reached.

Transcription-related errors

Name	Code	Message
START_TRANSCRIPTION_FAILED	4031	Failed to start transcription. Please try again.
STOP_TRANSCRIPTION_FAILED	4032	Failed to stop transcription.
TRANSCRIPTION_FAILED	5007	Transcription stopped due to an error.

5. Errors associated with Media

These errors involve media access, device availability, or permission-related issues affecting camera, microphone, and screen sharing.

Device permission-related errors

Name	Code	Message
ERROR_GET_VIDEO_MEDIA_PERMISSION_DENIED	3014	Permission for video capture has been denied.
ERROR_GET_AUDIO_MEDIA_PERMISSION_DENIED	3015	Permission for audio capture has been denied.
ERROR_GET_DISPLAY_MEDIA_PERMISSION_DENIED	3016	Permission for screen sharing has been denied.
ERROR_CAMERA_ACCESS_DENIED_OR_DISMISSED	3017	Oops! It seems like camera access was denied or dismissed. To proceed, kindly grant access through your browser settings.
ERROR_MICROPHONE_ACCESS_DENIED_OR_DISMISSED	3018	Oops! It seems like microphone access was denied or dismissed. To proceed, kindly grant access through your browser settings.
ERROR_CAMERA_PERMISSION_DENIED_BY_OS	3019	Camera permission has been denied by the operating system.
ERROR_MICROPHONE_PERMISSION_DENIED_BY_OS	3020	Microphone permission has been denied by the operating system.
ERROR_CAMERA_PERMISSION_OR_AUTOPLAY_ISSUE	3025	It seems like there's an issue with camera permission or video autoplay, you can check out this link for details: http://tinyurl.com/autoplay-issue
ERROR_VIDEO_SOURCE_INITIATION_FAILED	3026	Unable to initiate video source. Please verify browser settings for video permissions.
ERROR_CAMERA_ACCESS_UNAVAILABLE	3033	Camera access is unavailable.
ERROR_MICROPHONE_ACCESS_UNAVAILABLE	3034	Microphone access is unavailable.

Device-related errors

Name	Code	Message
ERROR_GET_VIDEO_MEDIA	3011	Your browser/Device does not support Video.
ERROR_GET_AUDIO_MEDIA	3012	Your browser/Device does not support Audio.
ERROR_GET_DISPLAY_MEDIA	3013	Your browser/Device does not support Screen Sharing.
ERROR_CAMERA_NOT_FOUND	3021	Please ensure your camera is connected and turned on, and that the camera driver is installed and up-to-date.
ERROR_MICROPHONE_NOT_FOUND	3022	Please ensure your microphone is connected and turned on.
ERROR_CAMERA_IN_USE	3023	The camera is being used by another application. Please close any programs utilizing the camera, such as video conferencing tools, screen recording software, or other browsers. Restart your browser and attempt again.
ERROR_MICROPHONE_IN_USE	3024	The microphone is being used by another application. Please close any programs utilizing the microphone, such as video conferencing tools, screen recording software, or other browsers. Restart your browser and attempt again.
ERROR_NO_WEBCAM_DEVICE_FOUND	3051	Whoops! No Webcam Found: We couldn't find your camera. Is it plugged in and turned on? If so, try restarting your computer or checking your device settings. If you need help, check out troubleshooter at https://test.8x8.vc/. Also, ensure you're on a secure website (https://).
ERROR_NO_MICROPHONE_DEVICE_FOUND	3059	Whoops! No Microphone Found: We couldn't find your microphone. Is it plugged in and turned on? If so, try restarting your computer or checking your device settings. Also, ensure you're on a secure website (https://).
ERROR_MEDIA_NOT_READY	3048	The meeting's media connection is not ready yet. Please try again in a moment.
ERROR_MEDIA_DEVICE_NOT_INITIALIZED	3050	The media device has not been initialized.
ERROR_MEDIA_DEVICE_NOT_LOADED	3064	The media device is not loaded yet. Please try again in a moment.

6. Errors associated with Track & Codec

These errors are triggered when there are issues with video, audio, or screen-share tracks, or when the requested codec is not supported.

Track-related errors

Name	Code	Message
ERROR_WEBCAM_TRACK_ENDED	3027	Webcam track has ended or the webcam is disconnected. Please ensure your webcam is properly connected and try restarting it.
ERROR_MICROPHONE_TRACK_ENDED	3028	Microphone track has ended or the microphone is disconnected. Please check your microphone connection and try again.
ERROR_INVALID_CUSTOM_VIDEO_TRACK	3029	The provided custom video track is invalid; reverting to the default video track. Please ensure that the video track meets the required specifications.
ERROR_INVALID_CUSTOM_AUDIO_TRACK	3030	The provided custom audio track is invalid; reverting to the default audio track. Please ensure that the audio track meets the required specifications.
ERROR_CUSTOM_VIDEO_TRACK_ENDED	3031	The provided custom video track is in an ended state. Please verify the video track's status, and try again.
ERROR_CUSTOM_AUDIO_TRACK_ENDED	3032	The provided custom audio track is in an ended state. Please verify the audio track's status, and try again.
ERROR_VIDEO_TRACK_CREATION_FAILED	3053	Failed to create the video track.
ERROR_AUDIO_TRACK_CREATION_FAILED	3060	Failed to create the audio track.
ERROR_WEBCAM_PRODUCE_FAILED	3049	The camera track was created but could not be published to the meeting.
ERROR_MICROPHONE_PRODUCE_FAILED	3058	The microphone track was created but could not be published to the meeting.
ERROR_SCREENSHARE_PRODUCE_FAILED	3061	Failed to start screen sharing.
ERROR_WEBCAM_CLOSE_PRODUCER_FAILED	3076	The camera could not be turned off. Please try again.
ERROR_MICROPHONE_CLOSE_PRODUCER_FAILED	3077	The microphone could not be turned off. Please try again.
ERROR_SCREENSHARE_CLOSE_PRODUCER_FAILED	3078	Screen sharing could not be stopped. Please try again.
ERROR_WEBCAM_NOT_ENABLED	3062	The webcam is not enabled. Enable the webcam before performing this action.

Codec-related errors

Name	Code	Message
ERROR_VIDEO_PRODUCE_CODEC_NOT_SUPPORTED	3045	The provided codec is not supported for producing video on this device. Falling back to VP8.
ERROR_MULTISTREAM_NOT_SUPPORTED	3046	Multistream is not supported for this codec.
ERROR_NO_SUPPORTED_VIDEO_CODEC	3052	No supported video codec is available on this device.
CREATE_CONSUMER_FAILED	4050	Failed to create consumer.
CODEC_NOT_SUPPORTED	4051	The requested codec is not supported.

7. Errors associated with Connection

These errors are triggered when the SDK cannot establish a meeting or media connection, or when a media resource is used before it is ready.

Name	Code	Message
ERROR_MEETING_MEDIA_CONNECTION_FAILED	3044	Unable to establish a meeting or media connection. Please check your network connection, firewall or security settings, and try again or connect using a different network.
ERROR_OPERATION_TIMED_OUT	3079	The operation timed out. Please check your connection and try again.

8. Errors associated with Actions

These errors are triggered when an SDK action fails, is invalid, or is attempted with an incorrect parameter.

Name	Code	Message
ERROR_ACTION_PERFORMED_BEFORE_MEETING_JOINED	3035	Oops! Something went wrong. The room was in a connecting state, and during that time, an action encountered an issue. Please try again after joining a meeting.
ERROR_ACTION_NOT_SUPPORTED_IN_MODE	3066	This action is not supported in the current meeting mode.
ERROR_INVALID_MODE	3067	Invalid meeting mode requested.
ERROR_ACTION_NOT_SUPPORTED	3068	This action is not supported here.
ERROR_INVALID_CUSTOM_TRACK_CONFIG	3071	Invalid custom track configuration.
ERROR_INVALID_PARAMETER	3073	The provided parameter is missing or invalid. Please verify the provided parameter and try again.

9. Errors associated with Caller-state

These errors are triggered when a method is called at a moment it cannot be honoured (for example, the requested state is already active, or the meeting is reconnecting).

Name	Code	Message
ERROR_ALREADY_IN_REQUESTED_STATE	3054	The requested state is already active.
ERROR_OPERATION_IN_PROGRESS	3055	The requested operation is already in progress.
ERROR_OPERATION_ABORTED	3056	The operation was aborted before it completed.
ERROR_MEETING_RECONNECTING	3065	The meeting is reconnecting. Please try again once it reconnects.

10. Errors associated with Participant

These errors are triggered when controlling a remote participant's media, presence, or stream quality.

Name	Code	Message
ERROR_CAPTURE_IMAGE_FAILED	3069	Unable to capture the image. Please try again.
REMOVE_PARTICIPANT_FAILED	4066	Failed to remove participant.
ENABLE_PARTICIPANT_MIC_FAILED	4067	Failed to enable participant's mic.
DISABLE_PARTICIPANT_MIC_FAILED	4068	Failed to disable participant's mic.
ENABLE_PARTICIPANT_WEBCAM_FAILED	4069	Failed to enable participant's webcam.
DISABLE_PARTICIPANT_WEBCAM_FAILED	4070	Failed to disable participant's webcam.
PIN_FAILED	4071	Failed to pin participant.
UNPIN_FAILED	4072	Failed to unpin participant.
SET_QUALITY_FAILED	4073	Failed to set participant stream quality.

11. Errors associated with Meeting

These errors are triggered when performing meeting-wide operations, pausing/resuming a stream, changing meeting mode, switching meetings/rooms, or consuming remote participant streams.

Name	Code	Message
ERROR_UNABLE_TO_JOIN_MEETING	3047	Unable to join the meeting. Please try again.
ERROR_END_MEETING_FAILED	3057	Unable to end the meeting. Please try again.
ERROR_SET_WEBCAM_QUALITY_FAILED	3063	Failed to set the webcam quality.
ADAPTIVE_SUBSCRIPTION_NOT_ENABLED_BY_SDK	4047	Adaptive subscription is not enabled by the SDK.
ADAPTIVE_SUBSCRIPTION_ENABLE_FAILED	4048	Failed to enable adaptive subscription.
ADAPTIVE_SUBSCRIPTION_DISABLE_FAILED	4049	Failed to disable adaptive subscription.
PAUSE_ALL_STREAMS_FAILED	4057	Failed to pause all streams.
RESUME_ALL_STREAMS_FAILED	4058	Failed to resume all streams.
RESPOND_ENTRY_FAILED	4059	Failed to respond to entry request.
CHANGE_MODE_FAILED	4065	Failed to change meeting mode.
PAUSE_STREAM_FAILED	4074	Failed to pause stream.
RESUME_STREAM_FAILED	4075	Failed to resume stream.
SWITCH_MEETING_FAILED	4076	Failed to switch meeting.
SWITCH_PARTICIPANT_ROOM_FAILED	4077	Failed to switch participant room.
REQUEST_MEDIA_RELAY_FAILED	4078	Failed to request media relay.
STOP_MEDIA_RELAY_FAILED	4079	Failed to stop media relay.
CONSUME_MIC_STREAMS_FAILED	4080	Failed to consume mic streams.
CONSUME_WEBCAM_STREAMS_FAILED	4081	Failed to consume webcam streams.
STOP_CONSUMING_MIC_STREAMS_FAILED	4082	Failed to stop consuming mic streams.
STOP_CONSUMING_WEBCAM_STREAMS_FAILED	4083	Failed to stop consuming webcam streams.
RESPOND_MEDIA_RELAY_REQUEST_FAILED	4084	Failed to respond to media relay request.

12. Errors associated with Collaboration

These errors are triggered while using in-meeting collaboration features such as PubSub messaging, the realtime key-value store, the whiteboard, and file transfer.

PubSub

Name	Code	Message
PUBSUB_PUBLISH_FAILED	4087	Failed to publish PubSub message.
PUBSUB_SUBSCRIBE_FAILED	4088	Failed to subscribe to PubSub topic.
PUBSUB_UNSUBSCRIBE_FAILED	4089	Failed to unsubscribe from PubSub topic.

Realtime Store

Name	Code	Message
FAILED_TO_SET_VALUE	4045	Failed to set value in the realtime store.
FAILED_TO_GET_VALUE	4046	Failed to get value from the realtime store.
FAILED_TO_OBSERVE_VALUE	4085	Failed to observe value in the realtime store.
FAILED_TO_STOP_OBSERVING_VALUE	4086	Failed to stop observing value in the realtime store.

Whiteboard

Name	Code	Message
START_WHITEBOARD_FAILED	4054	Failed to start the whiteboard.
STOP_WHITEBOARD_FAILED	4055	Failed to stop the whiteboard.
WHITEBOARD_OPERATION_IN_PROGRESS	4056	A whiteboard operation is already in progress.

Data Stream

Name	Code	Message
ERROR_SEND_FAILED	3070	Unable to send the message. Please try again.
ERROR_PAYLOAD_TOO_LARGE	3072	Payload exceeds the maximum allowed size.

File Transfer

Name	Code	Message
ERROR_FILE_UPLOAD_FAILED	3074	Unable to upload the file. Please try again.
ERROR_FILE_FETCH_FAILED	3075	Unable to fetch the file. Please try again.

API Reference

The API references for all the methods and events utilized in this guide are provided below.

• onError()